Broken Google?!!

Yesterday I had the distinct pleasure of taking the three hour car ride (one way) to Torrington, Wyoming. HDR is doing an Environmental Assessment for the Town of Torrington to determine the environmental implications of a new bypass that would go over the railroad tracks through town. These EA's require public involvement, so every once in a while HDR representatives head up to the towns for these public meetings to present information to the townspeople, to listen to any comments the townspeople might have, and to answer any questions. Since my direct boss is managing these projects, I get the opportunity to join her in Wyoming to get yelled at by small-town people for ruining their towns!! (That actually only happens in one of the six towns we visit. Torrington people are really nice.)
So back to the story. . . the town reporter for Torrington always comes to the Torrington public meetings. I have found, through my various trips up there, that he is not the brightest person in Wyoming. And I am not the only one who has noticed this personality trait. A member of the Wyoming Department of Transportation deals with this reporter on a fairly frequent basis. Apparently, last week, this reporter called this WYDOT person three times in one day. The first time, the WYDOT guy answered all his questions. The second time, the WYDOT answered all of the same questions from the first call. By the third call and the third set of similar questions, the WYDOT guy really stressed a certain piece of information that the reporter didn't seem to comprehend. On this call, the reporter started to understand what the WYDOT guy was getting at. The reporter asked where he could see the information. The WYDOT guy told him that the easiest way to find the information is to "Google" it and it should pop up. The reporter told the WYDOT guy that that method would not work because "his Google wasn't working very well".
Yes, the reporter did say that his Google wasn't working very well. Does anyone have any idea what that means? Did he mean that his internet was slow and as a result his Google search was expectedly slow? Did he mean that the version of Google that is brought up on his machine was not working properly? Can this happen with any website at any time? Will my ESPN.com not work well some day? I sure hope not! Please let me know what this means, if you have any idea!